While speech analytics has been available since 2002, EDA has taken the science further. We employ multiple data sources including audio, chat, email, social and transaction data to deliver insights not available from any single data source. Insights that could help drive more top line revenue while saving operational costs. EDA’s flexible service delivery model will optimize existing analytics deployments and data assets; provide managed services to drive higher value from existing solutions already in place or deliver an assessment of current tools and methods with a recommended approach that can be executed by your company. A sampling of the business case solutions EDA has delivered include regulatory compliance and risk management, script adherence, automated quality scoring, sales effectiveness, real-time next-best-action systems and more.
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