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Questionnaire

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1 Step 1
Are you currently searching for assistance with an existing speech or omnichannel solution or are you exploring a new implementation?
Existing interaction solution. Briefly answer eachquestion.
1. What are your top priorities for analytics?
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2. How do those priorities fit into overall business goals for using analytics?
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3. What business metrics are you using to track and measure agent performance and customer experience?
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What improvements are you planning to implement with analytics?
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What stakeholders are involved with this these initiatives?
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What are your goals (financial, customer-related, operational)
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About us

Expert Data Analytics (EDA) is the leading technology services firm specializing in the design, implementation, and management of Omnichannel Analytics solutions. EDA is comprised of consultants that bring to bear real-world implementation experience that deliver results – results aligned with your businesses goals and objectives.

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