Questionnaire

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1 Step 1
Are you currently searching for assistance with an existing speech or omnichannel solution or are you exploring a new implementation?
Existing interaction solution. Briefly answer eachquestion.
1. What are your top priorities for analytics?
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2. How do those priorities fit into overall business goals for using analytics?
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3. What business metrics are you using to track and measure agent performance and customer experience?
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What improvements are you planning to implement with analytics?
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What stakeholders are involved with this these initiatives?
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What are your goals (financial, customer-related, operational)
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