EDA is a professional services firm that delivers actionable business intelligence from your recorded calls, metadata and all agent and customer data sources. EDA applies data science disciplines to deliver models that provide insights not available from any single data source or services firm.
EDA provides industry-leading consulting and managed services that combine real-world experience, tested technologies, and best practices to maximize the value from your speech and interaction data.
Our experts provide end-to-end infrastructure and operational support solutions that leverage deep knowledge, industry expertise, and best practices.
EDA consultants are bound by a common thread – a relentless pursuit to deliver analytics solutions that inform your company to achieve its goals and objectives.
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