Managed Support
Staff Augmentation
EDA experts provide end-to-end infrastructure and operational support that combine deep knowledge, industry expertise, and best practices. Whether you seek consistent and experienced infrastructure staffing, rich monitoring and business planning, health check analysis, or specialty expertise, EDA delivers practitioners to meet your business requirements.
Maintenance
Professionals in EDA speech analytics specialize in the art and science of query optimization, report development, and ongoing support. Analytics is not a one-size-fits-all solution; it is a set of tools designed to provide insights that facilitate continuous process improvement, ultimately driving higher revenue and reducing operational costs. EDA consultants like to say that they think like a transcription engine to report what agents say and how customers respond. Our consultants can be placed on-site or remotely to augment your existing staff or as full-time analytics team members. EDA support services include:
- Optimization, tuning, and calibration of existing speech analytics deployments
- Assessment of existing speech analytics strategy to ensure alignment with business goals and objectives
- Training and knowledge transfer to maximize the value of your speech and data assets
- Query library to build out required business reporting