professional services
Project Management
EDA consultants engage with stakeholders to align business goals with project execution to deliver outcome-focused results. Our approach is established from a successful and diverse portfolio of experience with complex, high-risk projects using best practices honed from experience. EDA project management services include:
- Guided discovery
- Scheduling
- Staffing
- Reporting
- Risk management
- Sourcing
- Technical solutions
- Quality assurance
- Technology integration
Application Integration
EDA employs an experienced team of architects and developers are trained to provide analytics solutions that deliver integration within your existing environment. Our developers have expertise in a broad spectrum of technologies to ensure that existing applications communicate seamlessly with each other to reliably deliver project-planned results.
Analytics Application Tuning
EDA’s approach to analytics application tuning starts with a structured discovery process to define and document your key business objectives that frame the refining of your analytics solutions. Our time-tested methodology and team of data scientists and speech and business analysts consistently deliver beyond expectations. Tuning is a critical element in any analytics implementation as it provides insights into agent performance management and the customer experience. Therefore, to maximize customer satisfaction and the value of your brand, you must derive the most out of your applications. In addition to increased agent performance and customer satisfaction, EDA’s analytics application-tuning service derives the most value from your recording infrastructure investment. EDA provides a full suite of services including:
- Analysis
- Implementation – new and optimized syntax creation
- Custom report design
Implementation: Our team focuses exclusively on analytics and data solutions to provide a concentration of consulting experience and technology-agnostic practical ingenuity unique to the speech analytics industry. We focus on forming close partnerships with our clients and transferring knowledge to their teams so they can deploy processes to achieve a clear line of sight to speech analytics success.